General terms and conditions

These are Est.lv website and smartphone application general terms and conditions of use.

These rules will be in force from 1st September of 2016

All questions can be sent to:

SIA “Baltic Bites”

Matisa street 61-22

Rīga, LV-1009

Latvia

  

Private enterprise number Nr. 50203029341 

 

Privacy protection

 

Est.lv has deep respect towards clients privacy and the wish to ensure that no personal information is given to third parties. Est.lv carries out terms according to privacy protection laws and EU directives.

  

Editing and looking through personal data

 

According to the privacy protection law, you have the right to see and edit all your personal data that we save. To do so, please contact us through info@est.lv

 

Processing of personal data

  

Customer's personal data is used only according to these terms and rules. Est.lv does not sell, give or publish customer's data to third parties for the commercial purposes. We give only your address and telephone number to the restaurant that you've ordered from and to courier to ensure delivery of goods. Only exceptions are requests for personal information made by Republic of Latvia law enforcement authorities. Customer, providing information and data to Est.lv, agrees that he is the owner (subject) of personal data or person that has legal rights to provide such data.

 

Relations to restaurants that are listed in webpage and application

  

Ordering from Est.lv, we send your order to the chosen restaurant. If there is any reason why delivery could not be made, restaurant will contact you as soon as possible. Est.lv provides brokerage in this process. Factual conditions of delivery can change as it depends on the chosen restaurant. Est.lv responsibility ends when the order is sent to the chosen restaurant.

  

Online payments and refunds

  

Payment can be refunded only in the case if the restaurant did not (fully) complete approved order. In such case Est.lv refunds the online payment made within 14 days after it received a refund claim from the customer. The refund is done with the same payment method as the payment was originally done.

 

In case there are any questions regarding online payment, please contact Est.lv by sending an e-mail to info@est.lv

  

Complaint processing

 

Est.lv is not responsible for the services that are provided by the restaurants on our internet page. In case of any problems it is best to solve them with the restaurant. You can file a complaint by sending an e-mail to: info@est.lv. Each complaint will be processed as quickly as possible by our team.

 

Newsletter and Spam

  

After making an order, you can check if you want to receive our newsletter. (Subscribe) If this option is turned on, you will receive our newsletter e-mail until you've unsubscribed. You will receive newsletters only in the case if you've chosen it yourself. Est.lv doesn't send “spam” (unwanted email).

 

If you want to receive more information about Est.lv data processing, please contact us: info@est.lv

 

Personal data protection

 

Your given information, when ordering food, is saved on servers with a firewall, coded in 128bit format.

  

Cookies

  

Est.lv uses cookies to give bigger comfort to our users. Cookies used by Est.lv are numbers that help you make your next order faster. For example, your ZIP code is filled automatically. You can also save your personal data. Cookies are used to save chosen products in your shopping cart and they are necessary for the operation of the website. By using cookies, no personal data will be sent. It is only a number.

  

Prices

 

Despite Est.lv efforts to daily update prices it is possible that, due to external conditions, some prices may be incorrect. Nor restaurant, nor Est.lv, with whose brokerage order was made, could not be held liable for the price mismatch and does not refund price difference. In case you see price mismatch, please inform info@est.lv and we will evaluate and make the necessary changes as soon as it is possible.

  

Intellectual property rights

 

Est.lv is protected trademark. You cannot use, copy, adjust translate and/or distribute Est.lv without previously getting consent. If you have any interest in using Est.lv page (or part of the page) regardless of your purpose, please contact info@est.lv

  

Responsibility

  

Est.lv does everything to ensure the highest possible service quality for its clients. Est.lv does not assume any risks and liability for the operation of the website or offered services.

 

Est.lv and these terms and conditions are regulated by laws of Republic of Latvia.

 

Est.lv © All rights reserved.

 

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